More than the past few weeks there was a single major conflict that I will discuss in this essay. It was
an ongoing and detailed conflict which needed being resolved through a mediation process. It all
started the day how the children’s father decided not to show up for several visitations
requirements. I had felt that the constant disappointment was sufficient for your kids so I text
him a message to say not to bother picking up the children anymore. He did not like this and
started to turn up to my doorstep late at night.
He was incredibly angry and was bashing down the
door and yelling. I didn’t open the door I just rang the police as the children was scared by his
reaction. The police had arrived after the children’s father left my house and I filed a police
report to protect myself and the little ones from him coming towards the house late at night and being
abusive for the us. Though the police was I was feeling quite anxious and overwhelmed by the
whole incident. I was talking really effortlessly and very nervous, as I was fidgeting although telling
them the data of what had happened. At this stage I don’t think I handled my emotions at all
well as I was extremely flustered and couldn’t think properly. While the police was right here I did achieve
the skill of active listening as they said what I required to try and do and how to go about generating it
all. I didn’t interrupt as they was speaking as I usually do when men and women speak and I sat there
taking it all in and didn’t respond until the police officer had spoken. Active listening has three
purposes after managing conflict 1. To accomplish information, 2. To affirm and 3. To respond to
inflammation and bring down high emotional states. We benefit from active listening simply because it
ensures us that we are getting all the facts that we need and so that we can be heard. I
also repeated back for the police officer what she had mentioned to me to generate certain I had understood
her correctly....
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