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Tuesday, May 26, 2020

Four Things to do Before Medical School

Start early with integrating technology your learning so medical school is a seamless transition. As I become inundated with science, buried under electronic books (yes, I do everything on my iPad), and finally set into the rhythm of my first year of medical, I cant help but notice the things I am so thankful I did, and some things I wish I would have. When you burn through an entire semester of Embryology in a week thats taught by the guy who wrote the book, your strengths and weaknesses become pretty apparent Pretty quickly. So, without further adieu, here are the things I am incredibly happy I did before I began medical school, and a few I wish I would have. 1. Take a lot of upper division sciences If I can recommend one thing, it is take upper division science courses that deal with the human body and physiology. Taking Physiology as well as Histology and Neurobiology taught me the language of how to talk about and navigate the human body, no the thoracoacromial artery should branch off close to the sub-clavian, go more superior. I also couldnt even imagine having to figure out the peripheral and autonomic nervous system for the first time with my current course load. People do it, but they sure seem a lot more stressed having to learn an already complicated system. Biochemistry and Cell Molecular Biology are also extremely important courses that could help make your first year a lot easier. 2. Spend a lot of time in clinic, and soak in as much as you can. Weve only been working on our cadavers for a week, but my team has already discovered an incredible amount about our patient. Because of the 2.5 years I spent with Pediatric Oncology at Vanderbilt, Ive been able to successfully identify the type of spinal cancer our patient has and the metastatic path it has followed. Tomorrow, we open the thorax, and Ill hopefully be able to find a primary source for the cancer. This previous knowledge makes me excited to learn the anatomy, and is also a teaching opportunity for me to share with my classmates the knowledge that was poured into me by my mentors. Those clinical experiences are a part of what is fueling me to do well in anatomy. 3. Get really good at integrating technology into your studies. Medicine and the way we access and teach it is changing through technology in drastic ways. I used to be the gimme a book, the printed notes, and Ill show up on test day guy not so much any more. Ive had to alter the way I receive, categorize, and learn information because theres so much of it! Instead of books and printed notes, I have an iPad with all of my eBooks, applications, classes, and notes. All of my lectures are downloaded to Notability, and I write, type, and draw on them just like normal printed out notes, but without all the weight and clutter. This allows me to quickly, efficiently, and effectively dig through mounds of information to find what Im looking for. Imagine learning an entire semester of Embryology in a week with a book and printed notes that would be horribly tedious and cumbersome. Dont resist change; start early with integrating technology and your learning so medical school is a seamless transition. 4. Have hobbies and KEEP UP WITH THEM. Yeah, med school is busy. Yeah, there is a lot of studying to do. But if I didnt have hobbies like running, brewing beer, and playing guitar, Id go insane. Literally. There is only so much studying one can do, and med school is all about the marathon and pacing yourself mentally and physically. Without those hobbies, Id have no pressure release valve to help alleviate the stresses that are innately associated with medical education. Id also have no way to decompress and work through the influx of emotions that come as a result of cutting into another human being for the first time. Under normal social circumstances, approaching someone with a #22 blade would be a illegal; however, becoming a student of medicine allows me the privilege to respectfully wield that curved, stainless steel instrument, and learn the human body so that I may help my future patients. Recognizing and working through those emotions are incredibly important to a medical students mental and physical well-being, and Im a firm believer that hobbies like mine are intimately involved in that cathartic process. I wish you the best of luck, and keep your eye on the prize! Im busy, but have never been happier. This is a repost of a  popular article from our series  Journeys with Joshua. hbspt.cta.load(58291, '6bb7f600-4e2c-4c09-a68b-2b5edba59fd7', {}); Related Resources: †¢Ã‚  Why I Chose B’s In Medical School †¢Ã‚  Shadowing Experiences Around the Globe with Gap Medics †¢ Andrea Tooley – The Resident Who Shows Us You Can!

Saturday, May 16, 2020

Learning Styles Which Are Visual, Auditory And. - 1515 Words

M3 Learning Styles There are three main learning styles which are Visual, Auditory and Kinaesthetic. The three of these are different ways of how you prefer to learn, and how you consume information efficiently. Visual Learning This style uses images, pictures, colours and maps to let the learner see, so they are able to consume the information and communicate with other people. You able to visualize objects and the outcomes in your mind’s eye. The learner has a good spatial sense, which enables you to have a good sense of direction. This means that you can easily find your way around maps and hardly get lost. If you’re a visual learner then you use other visual media to help to learn. This will allow you to make your visualizations stand out more and make sure that new material among others are able to float inside your head. The main characteristics of a visual learner are that they remember what they see, instead of what they hear. They also prefer diagrams, pictures and to read and write rather than listening. This learner is usually good at spelling, but forgets names, and needs to study in quite. Also, they would tune out when they try to pay attention and they would need an overall new and purpose beginning a project. Auditory Learning This style involves the learner to consume information through listening. They depend on hearing and speaking as they main way of learning. The learner has to be able to hear what is being said, so they can understand theShow MoreRelatedEssay on Learning about Learning Styles1454 Words   |  6 PagesA learning style is a way in which a learner begins to concentrate on, process, and retain new and difficult information (Dunn Dunn, 1987). A teacher cannot expect a student to listen to a story and answer a series of questions then expect them to make a perfect score when the student learns better by reading. Learning styles are simply deduced by how information is processed. Understand one’s individual learning style helps him or her by setting them up for success instead of setting them upRead More Learning Styles: Recognition and Accommodation Essay1635 Words   |  7 Pages The recognition and accommodation of the diverse learning styles exhibited by team members can lead to improved interaction and greater synergy online or face-to-face. The most commonly recognized learning styles are derived from the main sense used for sensory input. Commonly, the three most pertinent and all-encompassing learning styles are visual, auditory, and kinesthetic. If the learning styles can be properly identified and accommodated in both the face-to-face and online environments, theRead MoreUnderstanding Preferred Learning Styles Essay1225 Words   |  5 PagesEach person has their own type of learning style. A learning style is a method in which each of us utilizes to better understand material. A preferred learning style is a style in which the person can learn best, reflecting their strengths and weaknesses of the individual. In order to understand material we take it all in with our senses, through sight, sound, touch, smell or taste. Multiple Intelligence theory maintains that there are at least seven learning styles (â€Å"intelligences†): interpers onalRead MoreThe People Processes New Information Based On Their Learning Styles892 Words   |  4 Pagesinformation based on their learning styles. VAK learning styles are designed to describe how an individual processes information. VAK stands for Visual, Auditory and Kinesthetic. The VAK learning style uses these three senses in order to determine a person s dominate learning style. In theory, an individual usually prefers to learn through one of these senses more than another. Everybody, including your family members, friends and strangers may have the same or a different learning style. Some individualsRead MoreTeaching Strategies For Learning Style Preferences853 Words   |  4 PagesIt is in this article that Beck matches three teaching strategies to learning style preferences. During which he attempts to link the 4MAT system, Dunn’s LSI, and the Renzulli Smith’s LSI to teaching strategies associated to display individual learning preferences linked to the brain’s hemispheres. The 4MAT system and Dunn’s LSI is teacher driven teaching strategies while the Renzulli Smith’s LSI allows student input into their teaching strategies. In linking the 4MAT system to teaching strategiesRead MoreVark929 Words   |  4 PagesJuly 5th, 2015 Analysis of Learning Styles Learning styles of individual students vary and as a consequence, learning needs also change from each student to the next (Liew, Sidhu, Barua, 2015). The â€Å"styles† for learning that are widely adopted include the Visual, Auditory, Read/Write, Kinesthetic (VARK) model, developed by Fleming and Mills (1992) include Visual (V), Auditory (A), Read/Write (R) and Kinaesthetic (K) types of learning approaches. The Visual (V) learner learns best by theRead MoreThe Future Of College And Was Written By Graeme Wood Essay977 Words   |  4 PagesWill lecture style classes remain? Could higher education convert to a completely online experience? What is the most effective teaching method? In the first article, Wood argues for a completely online education. Whereas, the other article believes that universities need to focus on the importance of research. However, students learn in different ways, therefore, today’s higher education institutes should offer a variety of instr uctional methods. There are seven general styles in which people learn:Read MoreIntroduction. Growing Up With A Brother Only A Year Older1324 Words   |  6 Pageswith a brother only a year older than me we learned many skills at the same time. Riding a bike, tying shows, and many more. When learning many of these skills I was able to grasp there concepts a lot quicker even though I was a year younger. Many times, by parents would have to teach certain tasks to my brother differently than how they taught me. He was more of a visual learner and my parents need to be more hands on. I on the other hand was able to grasp many skills with little help, and just verbalRead MoreStyles Of Learning Based On The Reseach Of Fernald, Keller,1246 Words   |  5 PagesStyles of Learning Based on the Reseach of Fernald, Keller, Orton, Gillingham, Stillman , Montessori and Neil D Fleming ABSTARCT This article helps the readers to understand the different learning styles like visual, auditory and kinesthetic, based on the research work of Fernald, Keller, Orton, Gillingham, Stillman , Montessori and Neil D Fleming. Learning styles are different approaches or ways of learning. Most people would have a preference to identifiable method of interacting with, takingRead MoreStudy Skills-Learning Styles1254 Words   |  6 Pagesthe Learning Styles........................................... Page 4 3. My Learning Style......................................................................... Page 5, 6 4. Conclusion.................................................................................... Page 7 5. References......................................................................................Page 8 Introduction: Human beings use five senses to develop and adjust to the best way of learning. By touching

Wednesday, May 6, 2020

Should Marijuana Be Legal Essay - 1261 Words

Marijuana is safer than tobacco and alcohol, more beneficial and healthier too. Marijuana, unlike tobacco and alcohol, never causes serious illnesses like cancers of the lungs, throat, and mouth, cirrhosis, dementia, or anything else. In actuality, medical marijuana is used to treat cancer cells. â€Å"The earliest use of cannabis as a medicine is attributed to the legendary Chinese Emperor Shen Nung, who is thought to have lived around 2700 BC.. Cannabis sativa is thought to have been grown for at least 12,000 years† (Pain). If marijuana is better than tobacco and alcohol, why is it not legal? For Texans looking for an alternative to many addictions and prescriptions, marijuana is the answer! The citizens of Texas deserve access to marijuana on recreational and medical levels because of the healing properties for mild to severe health problems, with an incentive of aiding illegal and prescription drug addiction. Lastly, the taxation of marijuana revenue would bring in million s of dollars to Texas each year. Marijuana legalization offers a solution for those suffering from mild to severe illnesses. The benefits of medical marijuana is undeniable and is the main reason marijuana decriminalization is brought to the eyes of Americans today. Marijuana is widely accepted as helping with appetite stimulation, sleep disorders, and chronic pain; therefore, many people can benefit from marijuana (Marijuana (Cannabis Sativa)). Marijuana, regulated by a doctor, can alleviate symptoms of aShow MoreRelatedShould Marijuana Be Legal?1609 Words   |  7 PagesMs. Fingarson English 11 March 9th, 2017 Junior Research Paper: Marijuana Should Be Legal. According to world recognized American Scientist Carl Sagan â€Å"the illegality of cannabis is outrageous, an impediment to full utilization of a drug which helps produce the serenity and insights , sensitivity and fellowship so desperately needed in this increasingly mad and dangerous world†. These are just some of the benefits of Marijuana along with many others. All you have been taught about cannabis inRead MoreShould Marijuana Be Legal?1060 Words   |  5 PagesMedical Marijuana Marijuana is the most commonly used illicit drug in the United Sstates (Wagner).. Marijuana is commonly used becauseThis it is because marijuana is easy to get and doesn’t have the visibly dangerous effects that other drugs like cocaine and heroine have. However,But does that mean marijuana is harmless to the human body? There are some people and studies that believe it is harmlessso. Sanjay Gupta, MD, Chief Medical Correspondent for CNN, wrote the following: â€Å"Frequent marijuana useRead MoreShould Marijuana Be Legal?986 Words   |  4 Pages smoking pot in California, is legal. On Tuesday, November 8, 2016, California became the fifth state to legalize the recreational use of pot. By a margin of about 56% to 44%, voters passed Proposition 64. With its passing, California is now among states like Colorado, Washington, Oregon and Alaska who have also legalized marijuana. â€Å"Marijuana could become quite the cash crop† said Richard McGowan, a professor at Boston College and expert in the field of marijuana legalization. While many peopleRead MoreShould Marijuana Be Legal?1230 Words   |  5 PagesCannabis Can The marijuana movement is more prevalent now than ever. Just recently, two other states have joined Colorado and Washington in the legalization of the recreational use of marijuana. On the other hand, the state of Florida did not pass the bill to approve medical marijuana. Although more and more states have begun to see the benefits in legalizing marijuana, many states maintain the view that smoking marijuana is criminal despite the many advantages it poses. Marijuana offers medical andRead MoreShould Marijuana Be Legal?997 Words   |  4 Pagesof the topics; write a thesis statement and complete the introduction 1. Marijuana should be legal, because it is harmless, and it is an effective medicine for many kinds of diseases. - Marijuana should be legal due to its variety of health benefits - Marijuana is an effective medicine for many kinds of diseases - Marijuana legalization would help boost the economy Thesis Statement: Why shouldn’t marijuana be legal due to its variety of health benefits, its effectiveness for combating manyRead MoreShould Marijuana Be Legal?864 Words   |  4 PagesCannabis, also known as marijuana among other names, is a preparation of the Cannabis plant intended for use as a psychoactive drug or medicine. Marijuana smoking remains the most prevalent form of illicit drug use in the United States and has even been legalized medicinally in twenty-four states. Four of these states, including Colorado and Washington, have legalized marijuana for recreational use. This means that it is treated like a controlled substance, like alcohol or tobacco, and anyone theRead MoreShould Marijuana Be Legal?1630 Words   |  7 PagesMarijuana has been a hot topic of conversation over the last few years, as some states in America have legalized it medically and recreationally. By discussing the legal aspect of marijuana, the economic benefits, medical usage and how marij uana affects the family, we can see the positive and negative impact that marijuana has on sociology. Except for a few select states, marijuana usage, sale and distribution of marijuana is in some manner illegal. As a result, there is immense legal considerationsRead MoreShould Marijuana Be Legal?1610 Words   |  7 PagesSince the very first day marijuana began dominating our country over 30 years ago, federal control of the drug has been the topic of an continuing arguments. Marijuana is a crushed up blend of dried out herbs, seeds and stems of the plant cannabis. Most people inhale it in the shape of cigarettes for pleasure and relief. Should marijuana be made legal? Advocates of the drug argue that there are multiple medical advantages and that tobacco and alcohol are far more harmful for us than the drug itselfRead MoreShould Marijuana Be Legal? Essay965 Words   |  4 PagesShould Marijuana Be Legal? In order to start a discussion about whether marijuana should be legal, we must first begin with the history of marijuana. How long has marijuana been around? The earliest recorded use of marijuana is from the island of Taiwan off the coast of mainland china over 10,000 years ago in the Stone Age (Marijuana, 2014). They wove their clothes and made their shoes from hemp. The first paper was made from a combination of crushed hemp fibers and mulberry tree bark. ThisRead MoreShould Marijuana Be Legal?1269 Words   |  6 Pagesspecific effects of marijuana on pregnancy women because women who use marijuana also tend to smoke cigarettes and are more likely to use other drugs such as cocaine and alcohol. Thus, it is difficult to identify the precise effects of marijuana on pregnant women and fetus (Leemaqz, 2016.). Marijuana is the most commonly used illicit drug in the United State (Murray McKinney, 2014). According to the American College of Obstetricians and Gynecologists, 40- 60% of marijuana users continue to use

Tuesday, May 5, 2020

Service Marketing of JetGo Australia

Question: Discuss about the Service Marketing of JetGo Australia. Answer: Introduction Creating value for customers fundamentally increases the competitive advantage for any business firm and the very rationale of business is to generate loyal customers for the enterprise. The purpose of organizations is not only to concentrate on making profit but also to satisfy the requirements and desires of the consumers to do that they must strive to develop a strong relationship with the consumers. It has been seen that the firms that are good enough to satisfy consumer needs possess the best opportunity to develop and prosper. Besides, in the changed marketing technique, the customized marketing has replaced the earlier concept of mass marketing. For service companies, especially it becomes the core requirement to work for the target customers so that they are compelled to come back. This personalized service delivery leaves the consumers with an impression of excellence and forms the bond of understanding between the organization and the consumers (Daley, Martin and Cook 2015) . The chosen service providing organization for this assignment is JetGo Australia and the purpose of the assignment is to investigate customer relationship marketing program of this relatively new aircraft carrier enterprise in the market. Based at Brisbane, Queensland JetGo Australia is a regional air charter and airline company founded in 2011. This domestic airline provides flight service mainly in the Eastern states of the country as well as provides charter services, chiefly in the operations of fly-in fly-out (FIFO) supporting the resource and mining sectors. Commencing with charter services in 2012, JetGo Australia now provides regular passenger flying services too and currently it has five passenger flyer aircrafts to fly within 12 destinations (jetgo.com 2017). This comparatively new airline company has surprised all others by offering a high standard of customer service. In fact, it has been referred to as a point-to-point regional routes aviation service provider crafted with a difference. Since it is a new and small airline company, it does not yet have a strong relationship marketing program but interestingly its new ventures has made a lasting impression on the consumers. In fact, their best-in class jet service with super comfortable journey provisions and some other customized features incorporated in it makes it more preferable to the consumers over all other regional jets (jetgo.com 2017). Benefits of a Valued Relationship In the aviation industry, customer experiences lie in the core as without having customers as flyers the airline companies cannot sustain. Therefore, almost every aviation enterprise strives to offer personalized services as well as includes their needs and wants in the service delivery (Christopher, Payne and Ballantyne 2013). Now, as for JetGo Australia, it has started flying operations especially the regular passenger flying service very recently. Yet it has developed a value relationship with the customers within this short period. In the first place, it should be investigated what particular strategies JetGo follows to improve their customer relationships and creating a value out of that. Although the carrier crafts are few in JetGo, these flights offer super comfortable in-flight services and are full of best in class amenities. The seats have ample width comfortable to sit with enough legroom, more like business class features in the larger airlines of that of VIP Corporate je ts. Besides, the flights travel really fast, due to which the airlines is benefitted with more customers who prefer JetGo whenever they have to travel on emergency basis (jetgo.com 2017). The business class features in domestic flights has been on demand in reasonable price range and since JetGo successfully offers this, it fetches more customers for the airlines. Another important aspect creating value relationship with the customers is the professional and extremely attentive behavior of the flight attendants and the ground staff. This further ensures that passengers have a personalized experience on and off board. The other aspect by which JetGo takes initiative to manage relationships with customers is by its promotional offers and follow-up e-mails. As many of the airline companies do, JetGo in order to make their passengers feel special and exclusive sends promotional and discount offers to them and even suggestions of the best flight in need that would suit the purpose of tha t particular customer (Daley, Martin and Cook 2015). This is perhaps the best example of personalized service where they do both promotion and gain the customer loyalty as well (Pritchard and Howard 2015). The follow up mails, on the other hand have different purpose; these are sent to a passenger within 24 hours of his flying asking his experience of flying with JetGo and even they have a rating system where the flyers can rate their experience. This is intended to enhance the effectiveness of the existing flying service and to gather information about any additional demand on the part of the customers that they would prefer in their next flight. These follow up mails as a part of their communication strategy along with the follow up phone calls found the base of their relationship with the customers. However, this constant follow-ups and other relationship management planning would not have helped unless JetGo had implemented these knowledge in their service. As a result, all this personalized service management has created several benefits for the airline enterprise. Their valued relationship with the flyers helps them to retain the customers and naturally, it has emerged as one of the most preferred domestic craft carriers. Moreover, the company is benefitted with more references from their satisfied customers adding money to their business. Perhaps the greatest benefit of this relationship management programs are the acquired customer loyalty and thereby increasing profitability in the business. Besides, this boosts the confidence level of the employees and the organization overall making them feel that they are on the right track. In addition, the value relationship between the customers and the airline service providing company creates a holistic scenario of the market enabling JetGo to have a deep insight into the customers mindset and preferences. In fact, understanding the customers needs the airline has initiated a joint venture with Art Series Hote l Group that offers luxurious amenities of a boutique hotel to the passengers of JetGo airline at a discounted price (Jameson, J. 2016). Apart from these, satisfied group of customers provides the company with a competitive edge over other regional airlines of the same class as JetGo. The credit for this goes to the customer service section of the airline where the employees themselves tend to build relationships with the consumers not allowing the competitors to enter the place of their sustainability. Targeted Market Segmentation In order to build a value relationship with the customers JetGo airline must identify the potentials customers to target and this is possible only through proper market segmentation. The existing market segmentation model divides the market into divisions like demographic, geographic, psychographic, lifestyle, values and beliefs, life stages, behavior and benefit (Desai, Siddique and Yaseen 2014). Among these, it has to be analyzed which market segmentations should to targeted by JetGo to determine their potential customers as well as investigate why this targeting of potential customers is essential to form a successful relationship marketing program. Demographics The demographic segmentation breaks down the targeted customers in terms of age, income, gender, ethnicity, education, marital status, profession or occupation and the like. Considering these aspects, JetGo must target the demographic segmentation as the market research says profession or occupation and income aspects are more or less rigid for the airline (PandÃ… ¾a Bajs 2015). It has been seen that passengers of a particular income group tend to fly through JetGos premium services and that too in the regional areas. The demographic segmentation of JetGo has helped to identify some more categories of flyers such as urgent flyers and business travelers. The urgent flyers are rather infrequent flyers, generally those who have an urgency to travel somewhere. These urgent flyers are usually those who have some imperative work situation or have a sick relative that requires immediate attention. Given this need to travel on urgent basis, the flyers prefer to travel with JetGo as their flights go faster and also they have some direct flights to some faraway destinations while the major other airlines go via Sydney. This attracts the consideration of urgent flyers and thus suits the purpose of JetGo (Jameson, J. 2016). Although the urgent travelers form a small proportion of customer base for JetGo, the business travelers form the major market segment. Australia has numerous business operations in different parts of the country and this necessitates the need for people associated with business to fly fre quently with JetGo. These business customers generally form an organization-wide decision when it comes to choose an airline rather than as individual travelers being involved in the airlines choosing decision (Peck et al. 2013). In this context, the income segmentation also comes in the scene, as the well off customers like business people and others are seen to mostly avail the flights of JetGo. Undoubtedly, these customers are moderately brand loyal in terms of choosing airlines and are rather price insensitive, especially advantageous for JetGo that offers flights at a premium price range. Geographic The geographical segmentation is drawn down in terms of region, area, rural or metropolitan location, density of population and the like (Peck et al. 2013). Now, as in the case of JetGo, the geographic segmentation has immense importance in determining potential target customers. It has been seen that flyers usually travel to those areas where either they have residence or business set up. In that sense, the flyers from New South Wales or Queensland or Melbourne, Victoria have the best chance to choose JetGo when in need to fly. Although in Melbourne, there are so many flights of larger airlines available, that JetGo has comparatively less chance to be chosen but in other location, especially for domestic flyers JetGo can emerge as the best choice. Apart from these, targeting the customers of the locations where JetGo exclusively provides direct flights can be profitable for the airline (Shaw 2016). Benefit The benefit segmentation centers on the users perspective of satisfaction and benefit after availing the service. For JetGo, the customers have been seen extremely satisfied with the flying experience they have and the faster flight service offered to them. As for the benefit in comparison to price, the flyers of JetGo are not bothered by this. They rather prioritize the on-time arrival and in-flight comfort that is offered to them. Thus, the familiar STP model of marketing is, in fact very useful to create plans for marketing communications, as it will assist the marketers of JetGo to prioritize suggestions gathered from customer feedbacks and thus deliver relevant and customized services to engage the consumers even more (Bahn and Rao 2015). Through segmentation, a company can identify the niches in terms of specific needs; develop effective marketing message and thereby delivering more focused services. The market segmentation is thus a consumer-based approach strengthening the relationship between JetGo and its customers even more. Required Management strategies Before suggesting the required management strategies, the customer services of the company JetGo needed to be discussed. According to the article by Daily Liberal Australia published on 6th June, 2015, the JetGo Australia announced about the lower fares as to $99 for the first time for the service marketing and promotion purposes. The promotional fare has dragged various customers to the company. According to the article, the company JetGo Australia has adopted some cautious approaches for acquiring a big customers base for the development of the market share in Australia. Along with that, the report reveals that, the company has adopted various security supports for the better services to the regular passengers in Australian and especially for Brisbane. The company use to properly communicate with their customers regarding various issues during flights and booking processes. Reports also suggest that, the company always thinks about their customers and focuses for better customer se rvices. In this strategic ways they have developed a different market with various other characteristics for the aviation business which differs from the tourism perspective (Dailyliberal.com.au 2015). Another article by Essendon airport, the JetGo Australia can be considered as the surprising airport serving the customers with a level of facilities by their aviation business. The company has adopted the strategy to take up such destinations which are not entertained by various other big operators in the market. The company has established their planes with the strategies to make their customers comfortable along with value worth services. The company has minimized the hassles if changing flights in various ways (Essendonairport.com.au 2017). Therefore, the company is operating their business with a mind of better customer services in the country Australia. Though the company is new in the aviation industry, but they have gained a lot of faith from their customers. However, the airlines industry in various countries has adopted many innovative approaches for the relationship marketing purpose. According to the articles discussed above, it can be concluded that, the company JetGo has developed various strategic models for their business operations to develop an innovative business plan to get more market share. The company can be considered as a creative customer centric organization in Australia. However, the intangibility, inseparability and variability are few characteristics of the service industry hence there are requirements of some specific strategies to enhance the customers relationship of JetGo Australia (Mok, Sparks and Kadampully 2013). Here are some suggestions for the company JetGo Australia to develop a relationship marketing program. Through this program, JetGo Australia can have some major steps to build better relationships with their customers (Armstrong et al 2014). Promotional offers: Customer relationship management is a major job for all the service organizations. In the services marketing the companies usually works for the better relation build up in the B2C along with B2B businesses. The service marketing contents various promotional approaches along with creativity and innovative ideas in the business (Wu 2014). The value creation and the loyalty among the customers and the companies are built up on the Supply-Demand logic. However, the promotional offers are now days becoming very common among the Australian Aviation firms, but there are opportunities of innovation in such branches of service marketing. For this purpose, the company can adopt few loyalty programs such as gifts and promotional offers to the customers on their ceremonies, birthdays and some other life events. In the promotional offers they can notify the customers few weeks before the date of event about the discounted tickets for the entire family. This approach will enab le their services to the familiarities of their customer bases. Along with that, such strategies will help them be identifiable among the other various companies in the market. In General, the promotional marketing campaigns always keep a specific purpose for the business. Here, JetGo Australia needs to concentrate on the purpose of long term customer loyalty and increase in the customer base. Membership packages: For the long term profitability purposes, the company can introduce some membership programs for few years in airlines packages similar to the tourism packages. With this strategy, the company can offer their customers a membership card through which they can avail many discounts for next few years. Along with that, the cards can be categorized as premium, general and valued categories. This strategy will be creative enough to get new customers and the regular customers for their business. However, the construction of the membership packages will depend on the usage and travel habits of their customers. If their customers use to have frequent travels in a year, then the membership package should be constructed as per the yearly discount base. If the customers use to have very few travel but with entire family members, there should be memberships as on the number of the passengers based. Such membership will enable the customers to enable more discounted tickets f or more numbers of the passengers from their family. However, in such cases, the crews should treat them with extra preferences and extra facilities during the flights (Hunt 2014). Optimum service quality: The concept behind service quality is explained with the analysis of the perceived performance and the perceived expectation. The concept of optimum service quality originates the expectancy and the disconfirmation paradigms. The empirical studies with improved quality in services define the strategies towards the profitability and the customer satisfaction. The company can improve their service quality to optimum level with a low profit margin. This will enable the company to acquire better market share in the industry. The theories behind the service marketing discusses about the GAP model which was developed in the year 1985. The GAP model differentiates the actual service quality and the expectation of the customers. This GAP model can be used for the purpose of enhancing the customer service of JetGo Australia in the Aviation industry. The reliability, competence, access, effective communication system, security arrangements are some of the parameters th at are needed to be maintained in this purpose. The optimum service quality can be enabled by measuring the approaches of an organization towards their customers. However, the purpose will help in achieving the objectives of the organization (Goetsch and Davis 2014). Valuing the stakeholders: In relationship marketing, the valuation of the stakeholders is very much necessary. However, the valuation process differs due to the type of the business, the approaches of the business models and the management practices by the organization in a particular sector. In the Airlines Industry of Australia, the companies use to face tough competition in the market. Along with that, the media and other stakeholders approaches towards the service quality and management policies can criticize the business opportunities in the marker. The aviation business is considered as a global business in the industry. Thus, there are various factors need to be considered for the purpose of valuation of the stakeholders in this context. The strategies for this purpose should go with the image building of the organization as a Customer centric company. However, there are few things that should be considered also namely collaboration among the stakeholders, shareholders and the people of the organization, transparency in the business operations, valuation of the approaches by the stakeholders and its influences. These strategies will also help the organization in increasing the profitability in the market. Usable Marketing Metrics The theory of marketing metrics use to have various elements of measurements including the sales and the number of the products and the effect in brand awareness. The monitoring and the analyzing process with the help of marketing metrics enhance the competitive intelligence. Along with that, it enhances the market strengths of an organization and strategizes the process of minimization of the weakness. However, the metrics can be used to measure the effect of the strategies of marketing mix (Farris et al 2015). The marketing metrics works on the numeric data collected regarding the core strategic business processes. The numeric data allows the organization to interpret the realistic facts regarding the effectiveness of the strategies applied for a particular purpose. There are major 5 metrics for the measurement of this service marketing strategies as mentioned above. The metrics are as follows Return on Investments (ROI) The business operations always focus for the returns they get from the investment in the core business operations. However, the ROI can be required to measure the impact of the services marketing and the customer loyalty measurements (Gummesson, Kuusela and Nrvnen 2014). The strategies as mentioned above can be taken under control over the return on the investment as put by JetGo Australia. ROI is the most useful formula and it is considered as the easiest way to understand the capacity of a particular strategy in the business. The formula of ROI is, ROI = (Net profit/cost of investment) * 100 CPA (Cost per Action) The CPA is referred as the Cost per acquisition or Cost per Action. The formula of the cost per action measures the amount of the conversion that a business paid for the implementation of a particular strategy. The CPA is used to define the viability of a particular marketing strategy which helps in organizing the specified actions for marketing campaigns. The measurement by the CPA helps in minimizing the risk of the investment done by the company for the purpose of the marketing campaigns. The formula of the CPA is, CPA = (Cost / Conversion) Customer Satisfaction Customer satisfaction is a major marketing metrics for the purpose of the customer relationship marketing in the aviation business. The theory of the metric beliefs as the more satisfied customers means the more opportunity for the growth of the business in long term. The customer satisfaction can be measured with the feedback analysis program, which is a necessary KPI for the relationship management program for the service industry. Customer Lifetime Value (CLV) The CLV metric is used for the determination of the economic value that is brought by a customer to the business. The measurement of the valuation of a customer is on a time constraints and the consideration should be given to the long term participation of the customers in the communication channels. Thus, the marketing channels which show high value should be specified to give more importance regarding the customer services and supports. This metric can also be used for the evaluation of the success base of the company. Customer Retention Rate The customer retention rate is very necessary for the purpose of measuring the customers loyalty for the long term benefits in the business. However, the acquisition of the new customers also depends on the customer retention rate in the business. In researches it is found that, a company puts effort of 10 times to acquire new customers with low retention rate of previous customers. The purpose should be strategized with the dedication of the previous customers in the higher loyalty ratios. The life cycle of the business also depends on the customer retention approaches by the organization (Gunawan 2015). For the purpose of the Promotional offers, the metrics that will be used are the Cost per Action and the Return on Investment. For the purpose of the Membership packages, the metrics that will be used are Customer retention rate, Customer Lifetime value and Customer satisfaction. For the purpose of the Optimum service quality, the metrics that will be used are the Customer retention rate and the Customer satisfaction. For the purpose of the Valuation of the stakeholders, the metrics that will be used are the Customer Lifetime Value and Customer retention rate. Conclusion Thus, customer relationship management has a variety of shades and in the business environment of airlines it is considered as a crucial component. The greatest advantage of building a valued relationship with customers is earning their loyalty for the airline. Perhaps this is the reason why the airlines companies emphasize on building personalized relationships with the customers that stands value for them. Especially for JetGo, being a new enterprise in the aviation industry, to compete with other established and large airlines it is indeed essential for JetGo to concentrate on customer relationship management in order to build a strong consumer base of their own. Apart from this, the market segmentation of JetGo will serve the company to identify the potential target customers for the airline and thus, will enable them to maximize the value of relationship with customers. The report has assessed regarding various strategies essential for the prospect benefits of the business in the segmentation, targeting and positioning purposes. The study has gone through several marketing strategies to obtain the measuring ways and tools for the outcome from the recommended strategies. The marketing metrics are discussed in this report. It can be concluded that, the company JetGo Australia has implemented a range of strategies to make the clients contented in flights. 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