Overbooking Increases Patient Access at East Carolina University's Student Health Service Clinic

informs Vol. 39, No. 3, MayJune 2009, pp. 271287 issn 0092-2102 eissn 1526-551X 09 3903 0271 ® inside 10.1287/inte.1090.0437 © 2009 INFORMS Overbooking Increases Patient Access at easterly Carolina Universitys disciple Health improvements Clinic section of merchandise and Supply Chain Management, College of Business, East Carolina University, Greenville, northwesterly Carolina 27858 {krosj@ecu.edu, dellanas@ecu.edu, westd@ecu.edu} butt Kros, Scott Dellana, David West The health- apprehension clinic presented in this study experienced signi? argot numbers of perseverings who failed to attain for their schedule appointments (no-shows). The cost of reducing patient access at this clinic because of noshows is estimated to scoop $400,000 annually. An interdisciplinary quality-improvement team develop a saucy health-care overbooking ride that includes the effects of employee burnout. This flummox estimates the nonlinear nature of the cost associated with medical-provider burnout caused by overbooked appointments that exceed clinic capacity. Several happen upon East Carolina University clinical rung members had been skeptical about the honor of overbooking. The model was subservient in convincing them that implementing an overbooking process would bene?t patients and the organization.

The clinic, which subsequently implement such a process, attributes a nest egg of $95,000 per semester to the initiative. Key row: close analysis; health care; production scheduling; good example; probability: applications; stochastic model applications. History: This news treat was refereed. Published online in Articles in Advance April 22, 2009. Introduction E ast Carolina University (ECU), which is located in Greenville, North Carolina, has an enrollment of rough 23,000 students, and has 5,400 faculty and staff. ECU is a familiar university and a member of the North Carolina university system. The ECU Student Health assist (SHS), which is the health clinic for the ECU campus population, provides health-care...If you want to conquer a full essay, assure it on our website: Ordercustompaper.com

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